Policies
'The important stuff you need to read before you book....'
Cancellation Policy
I kindly ask that you give 72 hours notice or more to reschedule your appointment (unfortunately it can be hard to fill last minute slots at such short notice, and can cause a negative impact on a small business like mine).
You will receive your automated appointment reminder from my booking system 72 hours prior to your scheduled appointment.
Appointments cancelled within 48 hours of your appointment may result in a cancellation fee of up to 75% of the full service cost.
General
Please be mindful that when booking a specific service, you are agreeing to pay for your service in full. Should you change your mind about the service you require and choose a lower costing service, you will still be expected to pay the original agreed service price. I purchase the necessary products ahead of your appointment in order to carry out your chosen service and will need to recover these costs.
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In the event that you wish to amend your booked service to achieve an outcome that is more technical, or may take more time or product, please be aware that I may not be able to accommodate this request without sufficient notice and you may still be charged in full for your original agreed appointment.
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In the event that you are late for your appointment or there are significant delays, please note that your appointment time may be cut short or you may be charged an additional fee to cover any additional time. It may not be possible to complete your service in full, however you will still be expected to pay the full agreed cost.
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If you or anyone within your household has a contagious illness or infection, please reschedule your appointment when you and your household are well. This minimises disruption to my business and will help to protect my clients.
Payments
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ACCEPTED PAYMENT METHODS
Exact cash
Card Machine (most major cards are accepted) a good internet connection is required
Online bank transfer​​
All payments are to be settled before the end of each appointment.
Cheveux Mobile Stylist reserves the right to request payment upfront for any services or products. These payments will be non refundable unless stated otherwise.
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Privacy
I Stacey at 'Cheveux Mobile Stylist' will request the relevant personal data in order to book your required hair appointment in to my third party digital booking system (FRESHA) and carry out your requested hair service. This may include your full name, DOB, home address, mobile contact number and email address. In addition to this, I may request medical history relevant to chemical services chosen by you, my client. I will only use your data to carry out your chosen service and will not share this data with additional third parties unrelated to my business unless authorised by yourself or if the data is required by law. You may request for your data to be removed, however chemical records will be stored for six years as this is a legal requirement.